Job Title: Store Support Lead
The Store Support Lead is the first point of contact for the Store Manager, responsible for overseeing key administrative tasks related to personnel management and payroll. They ensure that all customer service assistants make personal contact with customers, fostering a welcoming environment.
Key Responsibilities:
* Ensure customer service assistants achieve store goals as set by the Operations Manager
* Oversee Front End Operations, ensuring efficient checkout processes and high-quality customer service
* Train staff on our Customer Service values, promoting a positive work culture
* Maintain store cleanliness, recovery, and readiness for customers at all times
* Assist with opening and closing store procedures, guaranteeing smooth operations
* Responsible for driving sales and achieving operational excellence in the store
* Work collaboratively with other team members to deliver results during assigned time frames
* Support the direction of Customer Service Assistants while acting as Manager on Duty
Required Skills and Qualifications:
* Excellent communication and interpersonal skills
* Strong leadership and problem-solving abilities
* Effective time management and organization skills
* Ability to work independently and as part of a team
* Knowledge of customer service principles and practices
* Basic knowledge of payroll and personnel management
* Ability to work in a fast-paced retail environment
Benefits:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
Additional Information:
* Store Support Leads play a vital role in maintaining high standards of customer service and operational efficiency
* They are expected to provide exceptional support to their team members and contribute to the overall success of the store
Keyword: Sales