Pullman Port Douglas Sea Temple Resort & Spa
Location: Pullman Port Douglas Sea Temple Resort and Spa, Mitre St, Port Douglas QLD 4877.
Opening Date Posted: 07 May 2026 • Applications Close: 07 June 2026 • Salary: $79,499.00 – $130,000.00 annually • Contract: Permanent Full-Time • Employer: Accor Australia and New Zealand Hospitality Pty Ltd
Front Office Supervisor / Duty & Assistant Manager Responsibilities
* Take the helm and guide the front office's day‐to‐day operations with expertise.
* Lead the Front Office Team as a mentor, nurturing growth and skill‐building.
* Collaborate with guests, extending a helping hand to solve any challenges.
* Contribute to roster planning and preparation.
* Embrace authenticity and let your unique self shine in every shift.
Night Manager Responsibilities
* Manage nightly hotel operations and ensure the safety of all individuals on the premises.
* Deliver continuous customer service throughout the evening, encompassing check‐ins, check‐outs, and addressing guest inquiries.
* Manage the reception desk and oversee night audit and reporting procedures.
* Uphold overnight property security standards.
* Assist in preparing for the daytime team's operations.
Front Office Manager Responsibilities
* Communicate confidently with guests and colleagues to ensure cohesive collaboration.
* Address challenges and transform dilemmas into success stories through creative solutions.
* Recruit, train, and mentor Front Office team members, nurturing their professional growth and monitoring performance.
* Adhere to OH&S requirements, promptly respond to emergencies and prioritise safety.
* Handle reservations, manage guest accounts, and analyse reports and data accurately.
* Monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives.
Operations Manager Responsibilities
* Collaborate closely with the General Manager and departmental leaders to efficiently manage operational needs.
* Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments.
* Set performance benchmarks and define expectations across departments for continuous service standards improvement.
* Implement and maintain safety protocols and security measures for guests, staff, and property.
* Address and solve operational issues and challenges.
* Provide mentorship and guidance to empower teams in developing their own expertise and personal growth.
Qualifications & Experience (Applicable to All Roles)
* Demonstrated expertise in Hotel Front Office Operations, with a track record of leadership roles such as Team Leader or Supervisor.
* Proficiency in reservation and property management systems is a plus.
* Ability to multitask and thrive under pressure, with excellent organisational and time‐management skills.
* Mastery of written and spoken communication.
* Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays.
Accor Benefits
* ALL Heartist Membership – discounts on accommodation and food & beverage worldwide.
* Family & Friends Discounts – available on a range of services for loved ones.
* Accor Live Limitless (ALL) Loyalty Program – earn status & reward points worldwide.
* Learn Your Way – career development via Accor Academy, Typsy and other training platforms.
* Build Your Network – connect with over 300,000 Accor professionals worldwide.
* Worldwide Opportunities – grow your career across over 5,000 hotels in 110 countries.
#J-18808-Ljbffr