THE PROJECT
Neurode Labs is building brain-computer interface technology that sits at the intersection of neuroscience, hardware, and software. We're a small, fast-moving team — and we're hiring someone to own the full physical lifecycle of our devices, from factory floor to end user and back again.
This role is the operational backbone of our hardware business. You'll know where every headset is at all times, keep our manufacturers accountable, and make sure the right devices get to the right people in the right condition — on time, every time.
WHAT YOU'LL OWN Device tracking & customer operations
* Maintain full visibility over device inventory — every headset, everywhere, always
* Coordinate pickups, drop-offs, and returns with precision
* Be the primary point of contact for users: responsive, clear, solutions-first
* Triage incoming user concerns — categorise the issue, route it to the right person, and follow it through to resolution
* Resolve issues directly where you can; escape where you can't — but always own the outcome
* Handle basic customer support via email and short calls, walking users through fixes when needed
Manufacturing & supply chain
* Manage relationships with manufacturers — primarily in China — ensuring devices are assembled, packed, and shipped to spec
* Negotiate and manage high-level contracts covering yield, quality standards, and pricing
* Source competitive pricing for components and shipping
* Manage assembler contractors for quality and timeline adherence
* Organise pre-purchases to reduce unit cost
Operations & process
* Coordinate production and delivery timelines end-to-end
* Manage replacements and handle exceptions without dropping the ball
* Continuously look for ways to optimise — cost, speed, quality
* Travel to China with the CTO approximately once per quarter (advance notice always given)
WHAT WE'RE LOOKING FOR
* 3–6 years of experience in hardware operations, supply chain, or logistics — ideally with physical products
* Proven experience working with Chinese manufacturers: you understand the communication style, the timelines, and how to hold suppliers accountable
* Sharp eye for contracts and pricing — you push back, you negotiate, you document
* Highly organised with a strong bias for ownership: if something's falling through a crack, you catch it
* Clear, proactive communicator — you keep stakeholders informed before they need to ask
* Comfortable travelling internationally as needed
Nice to have
* Engineering background — mechatronics, mechanical, electronics/hardware, or biomedical engineering
* Mandarin speaker (significant advantage when working with Chinese suppliers)
* Experience in medtech, robotics hardware, or consumer hardware
WHO YOU ARE
* You see problems before they happen — you know where to build in buffer, where to push harder, and why the difference matters
* Detail-oriented to a fault — nothing slips, nothing gets forgotten, nothing falls through the cracks
* You can hold many moving parts in your head at once and keep them all moving — calm and focused no matter how chaotic it gets
* High autonomy, high ownership — you don't wait to be told when something needs doing
* You work well with others: this role touches every team, and clear communication is non-negotiable
* You're based in Sydney and want to work in person with a small, driven team
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