Job Summary
Ready to grow your career with an award-winning fintech? We're hiring multiple full‐time and part‐time roles in our Client Services team at HUB24 across Sydney and the Gold Coast. This is an exciting opportunity to join an ASX‐listed fintech that's transforming the wealth management industry.
Benefits
* Hybrid flexibility – work from home 2–3 days per week after training
* A vibrant office in Martin Place
* Clear career progression pathways and ongoing development
* A supportive, collaborative culture that values innovation and growth
Responsibilities
* Contact centre inbound and outbound call enquiries
* Provide a point of contact for clients and actively manage the client relationship including producing welcome emails for new clients.
* Assist with client enquiries in line with the company's service offering and liaise with key relationships.
* Draft and produce client communications as required by advisors and managers.
* Managing chat & email enquiries from advisers/clients.
* Answering phone calls from key advisers and servicing their needs including adviser & dealer group administration.
* Utilise effective problem‐solving and time‐management skills in client service operations.
* Other service‐related queries as required and to be assigned by your team leader.
Requirements
* Superannuation or managed funds experience, with a knowledge of insurance or banking products and familiarity with platform products and wrap services (desirable)
* Proven client service experience in a call centre environment, and a passion for customers.
* Energised by resolving questions and supporting clients through outstanding phone interaction.
* Great problem‐solving abilities and the ability to engage multiple stakeholders effectively both internally and externally.
* Have a proven ability to pick up new technology and systems quickly.
* Strong written and verbal communication skills, and the energy and positivity to deliver to a high standard every time.
EEO Statement
HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we're here to support you.
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