Front of House Bakery Assistant Full Time
Tonitto Continental Cakes is seeking a Front of House Bakery Assistant to join our team on a full-time basis. Based in Wollongong, NSW, this is an exciting opportunity to become a key part of our retail operations and customer-facing team. In this role, you will be the face of our bakery, creating memorable experiences for our customers whilst supporting the smooth running of our front-of-house operations. This position is integral to our mission of delivering exceptional service and maintaining the high standards that our customers expect from Tonitto Cakes.
Key responsibilities
Greeting customers warmly and providing friendly, attentive service at the counter
Processing customer transactions accurately using our point-of-sale system
Displaying and promoting our bakery products in an appealing and hygienic manner
Barista skills required to produce consistant, quality beverages
Handling cash and card payments, ensuring accuracy and security at all times
Maintaining a clean, organised and welcoming retail environment
Assisting customers with product selection and answering questions about our offerings
Restocking shelves and displays throughout the day
Supporting the preparation and presentation of bakery items for sale
Following food safety and health and hygiene protocols
Providing feedback to management regarding customer preferences and product performance
What we're looking for
Excellent customer service skills with a friendly, approachable demeanour
Strong communication abilities and a genuine passion for helping customers
Reliability and punctuality, with a commitment to consistent attendance
Ability to work efficiently in a fast-paced retail environment
Basic numeracy skills and competence with handling cash and electronic transactions
A keen eye for detail and pride in maintaining a tidy, professional workspace
Flexibility to work various shifts, including early mornings and weekends as required
Physical capability to stand for extended periods and lift moderately heavy items
A willingness to learn and adapt to new processes and procedures
Previous retail or customer service experience is desirable
Genuine applications only
About us
Tonitto Cakes is a cherished local bakery dedicated to crafting authentic, high-quality baked goods that delight our community. With a commitment to excellence, tradition and customer satisfaction, we have established ourselves as a valued destination for those seeking exceptional bakery products. Our team is passionate about what we do, and we pride ourselves on creating a warm, welcoming environment where both customers and staff feel valued.
What we offer
A full-time position with stable, ongoing employment
A supportive and friendly work environment where you'll be part of a close-knit team
Competitive hourly rates and fair employment conditions
Opportunities to develop your skills in retail and customer service
Staff discounts on our delicious bakery products
Training and support to help you succeed in your role
A flexible approach to scheduling where possible