Cloud Architecture Leader
The role of the Cloud Solution Architect is pivotal in driving business transformation through AI-powered solutions. Operating within a customer success unit, this professional leads technical engagements across AI Workforce and Business Process portfolios. This includes designing and implementing secure, scalable, and resilient architectures using Microsoft technologies.
This architect guides customers through the entire solution journey from envisioning to deployment and adoption. They apply value-based delivery frameworks and Success by Design methodologies to ensure seamless integration and customer satisfaction. In addition, they serve as a trusted advisor and advocate for customers and partners, translating feedback and insights into actionable solutions that align with industry best practices.
Beyond technical delivery, the Cloud Architect acts as a business strategist and customer advocate. They translate feedback and insights into actionable solution designs that align with industry trends and customer goals. The role demands strong business value literacy, the ability to articulate ROI and transformation impact, and experience in change management and customer success planning.
The successful candidate will identify opportunities to drive consumption and usage growth, ensuring operational excellence, and collaborating across engineering, field, and partner teams to scale delivery and support unified customer success.
Key Responsibilities:
* Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes.
* Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot.
* Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
* Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
* Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey.
* Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
* Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, adoption, and change management.
Qualifications:
* Required/Minimum Qualifications:
* Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
* Additional or Preferred Qualifications:
* Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
* 2+ years experience working in a customer-facing role (e.g., internal and/or external).
* 2+ years experience working on technical projects.
* Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).