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Founder/Director - Providing unique solutions to your everyday IT challenges! I also dabble in facilitating happiness
Our client is a global brand and well known looking for a Graduate Helpdesk Analyst to provide 1st level support for customers over the phone.
This is a 4-6 week contract, starting immediately. It is 5 days a week (37.5hrs) in the office and is located in North Ryde, Sydney within walking distance of the Metro station. It is paying $30/hr inc super.
You will get training provided specifically on the products/systems that you will be using/supporting.
You will be primarily providing 1st level support across hardware and services around hardware over the phone and email.
To be suitable you will need:
* Previous experience (minimum 6-12 months) in a Helpdesk capacity providing 1st level support over the phone
* Experience with a ticketing system
* The ability to respond to queries in a proactive manner and address the issues, keep the customer up to date, or escalate when needed to the senior member/leader of the team
* Experience providing support across hardware such as printers is desirable or the ability to pick it up quickly
* Being able to provide exceptional customer service and take ownership of the calls and resolve them where you can
This is a great opportunity for someone who is looking for more experience and is looking for work to keep going to the end of financial year.
Seniority level
* Seniority levelNot Applicable
Employment type
* Employment typeContract
Job function
* Job functionCustomer Service
* IndustriesComputer Hardware Manufacturing and Printing Services
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