EM Solutions (EMS) is a Brisbane-based growing high‐tech company with operations across the globe. We are a world leader in the design and manufacture of "on‐the‐move" satellite communication terminals. We believe we are an exciting, innovative workplace with a talented workforce.
Field Service Representative
This role requires regular domestic and international travel. You will be the face of our company, traveling to customer sites, delivering stellar customer service, troubleshooting issues, and ensuring our products and solutions operate at optimal performance.
What You'll Be Doing
* Conduct efficient install, "Set‐to‐Work", commissioning and testing activities for SATCOM terminals
* Provide level 1 & 2 technical support to customers in country and overseas (troubleshooting and resolving reported faults, often outside of business hours)
* Deliver EM Solutions customer training packages in country and overseas
* Assist with system level testing and satellite certification on EMS Defence SATCOM terminals and products
* Contribute to the design requirements and help implement ongoing innovations on terminal design and manufacture
* Recommend product and process refinements to improve terminal performance, increase reliability and lower manufacturing costs
Core Skills & Competencies
* Proficient use of hand tools
* High level of customer service skills
* Ability to deliver training
* High attention to detail
Qualification & Experience
* Technical training equivalent to Graduate Certificate level in Electronics & Communications
* Previous experience in the SATCOM industry or similar would be ideal
* 3 to 5 years of experience operating and maintaining satellite terminals or equivalent equipment
* Previous Field Technical Support experience required
* Construction Card mandatory
* Work Safely at Heights & Confined Spaces certificates will be highly regarded
* Possession of, or the ability to qualify for, an Australian Defence security clearance (baseline minimum, NV1 preferred)
Additional Information
Australian Defence Force (ADF) veterans are encouraged to apply!
As part of the recruitment process, a number of checks will be conducted to demonstrate applicants' suitability to work for EM Solutions including right to work in Australia and hold a security clearance, proof of qualifications, satisfactory professional references and police check.
EM Solutions does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.
Application Process
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Field Service Representative?
* Are you available to travel for this role when required?
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