Job no: 944171
Work type: Permanent / Full time
Location: Support Office - Docklands
MYER is looking for a Customer Research Lead who will support teams to drive incremental growth by putting customer research and insight at the heart of strategic, operational and trading decisions.
MYER is committed to understanding our customers, strengthening our brand, and delivering market-leading experiences. Data and insight sit at the heart of our strategy, and we’re looking for an experienced Customer Research Lead to shape and drive our quantitative research programme.
- Exciting new opportunity in our Customer Research department
- Join our growing MYER team
- Flexible hybrid working model – mix of working in our Docklands Support Office and Work-From-Home
About the role
- Accountable for implementing longer term vision and strategy for customer research to support the organisation strategy.
- Be connected to the broader business stakeholders and team to understand where customer research can support business objectives, join the dots and advocate for the customer
- Lead and run our Brand and Campaign tracking studies as well as design and run bespoke research requests
- Embed customer research into the Marketing and Digital Experience team and broader stakeholders ways of working so we are able to continuously improve our end -to-end customer experience.
- Lead and coach team to achieve superior levels of both stakeholder management and storytelling to enhance their impact on the business in a commercial context as well as providing hands on direct support to assure delivery when needed
- Lead and run key quantitative research to support strategic decision making and drive a deeper level of customer understanding to improve our customer proposition
- Development of market, consumer and shopper reporting in a succinct, focussed and compelling way that assists in commercial development with key customers
- Championing the trialling and adoption of current approaches to both quantitative and qualitative research techniques
- Ensure appropriate data governance, security standards, correct processes and quality assurance are upheld. Identify and mitigate bias in research methodologies.
About you
- Extensive experience in quantitative market research roles, experience managing teams of researchers beneficial
- Solid quantitative research experience with the ability to initiate and use market and customer research strategically to drive change.
- Strong track record in setting up and managing brand tracking, campaign evaluation, and bespoke quant studies.
- Excellent attention to detail and ability to interpret data and research from multiple sources to concisely answer complex business questions.
- Excellent storytelling skills and can communicate and influence analytical and non-analytical audiences
- Strong relationship building and stakeholder management skills
- Good understanding of technology developments and emerging consumer and industry trends
Benefits to you
- Generous team member discounts on all Myer products, including team-member exclusive discounts.
- Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work.
- A supportive leadership and team network to set you up for success.
- Career growth and succession opportunities across the business.
Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.
Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.
Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.
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