Agency Sales Team Lead – Accenture Australia
Join Accenture Australia as a Sales Manager, guiding and mentoring an outstanding team of Agency Partner Managers in our client’s digital media sales division.
Overview
You will drive measurable outcomes for our client, leveraging digital media solutions to attract and engage audiences across social media platforms, building brand awareness, increasing product sales, and delivering world‑class customer experiences.
Responsibilities
- Manage a high‑performing team of Agency Partner Managers focused on identifying new opportunities across the independent agency sector.
- Manage KPIs, ensuring deliverables are exceeded and revenue is achieved.
- Identify barriers and improve productivity and success.
- Develop, coach and manage your Agency team to ensure operational excellence.
- Identify top talent and participate in hiring to build out and maintain a high‑performing Agency Partner Manager team.
- Motivate and inspire the team in a goal‑oriented way by driving optimum individual and team performance to deliver against agreed KPIs and targets.
- Conduct one‑to‑one meetings with team members to assess performance against objectives.
- Carry out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.
- Provide leadership, support and development to team members and build on their strengths to drive optimum performance.
- Oversee and manage the day‑to‑day operation and workflow of the team in an organised and efficient manner.
- Create a learning environment to ensure the transfer of knowledge and insight occurs.
- Act as a point of referral for complex and escalated queries.
- Ensure that all client SLA targets are met, including meeting Client SLA’s, Performance Management, People Management, Transition Management and other key roles such as Recruitment, Quality Management, Policy communication, etc.
Qualifications
- Proven experience in agency sales leadership within the digital marketing space.
- Experience recruiting and hiring candidates for a high‑performance agency account management sales team.
- Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity.
- Excellent oral, written, presentation and interpersonal skills.
- CRM experience or comparable sales force automation tool.
- Strong knowledge of technology / social media channels.
- Ability to identify and lead service improvement initiatives.
- Experience handling escalations from both external clients and internal sales and support organizations.
- Excellent influencing skills and the ability to work with key cross‑functional business stakeholders.
- High energy, passion, and a good sense of humour.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
IT Services and IT Consulting
Location & Compensation
Sydney, Recent South Wales, Australia – Salary: A$65,000.00–A$80,000.00
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