We are seeking a Delivery Performance & Initiatives Lead to act as an independent assurance and continuous improvement capability across our Technology and Operations delivery landscape in the Chief Operations and Technology Office (COTO) for MUFG Retirement Solutions business, reporting into the Head of Strategic Planning, Governance & Initiatives.
In this role, you will provide objective insight into the quality, effectiveness, and outcomes of change and run delivery across technology releases, programs, projects, operational workstreams, and client deliverables. You will identify systemic delivery risks, assess readiness and quality, and partner with Technology and Operations leaders to uplift delivery maturity and achieve predictable, high-quality outcomes.
Operating as a specialist assurance function and improvement function within Technology organisation, this role plays a critical part in strengthening governance, delivery discipline, and operational readiness across the organisation.
Delivery Performance & Assurance
* Independently assess technology releases, programs, projects, operational workstreams, and client deliverables, evaluating readiness, testing adequacy, artefact quality, risk controls, and alignment to architecture, security, operational, and regulatory standards.
* Validate end‐to‐end change and release readiness, including operational runbooks, monitoring, rollback plans, support documentation, process handovers, and stakeholder communications prior to go‐live.
* Maintain delivery performance dashboards across technology and operations, analysing trends such as defect leakage, release success rates, rework, throughput, SLA adherence, and stability impacts.
* Facilitate post‐implementation reviews, incident learnings, and delivery retrospectives, ensuring insights are embedded into future delivery cycles.
Continuous Improvement & Delivery Maturity
* Lead continuous improvement initiatives across delivery methods, engineering practices, DevOps, release governance, operational processes, and client delivery workflows.
* Standardise delivery assurance artefacts, templates, checklists, and quality gates across all technology and operational streams to strengthen consistency, reduce variability, and embed fit‐for‐purpose governance.
* Track and follow up on remediation actions arising from delivery reviews and incidents, escalating where sustained improvement is required.
* Support uplift in risk management practices to ensure delivery aligns with internal policies, client obligations, and regulatory requirements.
Strategic Insight & Stakeholder Engagement
* Define and maintain delivery performance frameworks, KPIs, and benchmarks across technology platforms and streams.
* Identify systemic delivery patterns and risks, providing clear, evidence‐based recommendations to senior Technology leadership.
* Partner closely with Platform Services Owners, Engineering, Technology Solutions, Change, and Run teams to ensure assurance activities are collaborative and constructive.
* Facilitate post‐implementation reviews and lessons‐learned sessions with cross‐functional teams, ensuring insights are embedded into future delivery cycles.
* Build strong working relationships with business stakeholders to ensure delivery outcomes align with business needs, operational readiness, and customer experience goals.
* Act as a trusted advisor, influencing outcomes through data‐driven insight rather than authority.
People & Capability
* Coach delivery teams, scrum masters, analysts, and release managers to strengthen quality practices, planning, estimation, and risk‐based testing.
* Build organisational capability by sharing best practices, lessons learned, and continuous improvement insights.
* Role‐model MUFG values and foster a culture of accountability, learning, and high performance.
What you'll bring Essential experience
* 5+ years of significant experience in delivery assurance, quality management, release management, or Agile / DevOps environments.
* Strong and deep understanding of modern delivery frameworks and SDLC / engineering practices.
* Proven ability to conduct independent, objective assessments and translate findings into actionable improvements.
* Strong analytical capability, with experience interpreting complex delivery data and trends.
* Experience working in regulated environments, with an appreciation of governance, risk, and compliance expectations.
* Ability to influence senior stakeholders and drive behavioural change without direct authority.
* Certifications such as Agile, SAFe, ITIL, Lean, DevOps, or PMP.
* Experience within financial services, large enterprise platforms, or complex technology environments.
* Familiarity with CI/CD pipelines, automation, and quality engineering tools.
You'll have the opportunity to operate at a strategic level while remaining close to delivery, shaping how technology and operational change is executed across the organisation. This role offers genuine influence, visibility with senior leaders, and the chance to lift delivery outcomes at scale in a complex, regulated environment.
Some of our Employment Benefits
* Flexible and Hybrid Working – enabling our employees to work in the office and at home
* Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well‐being leave
* Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
* Talent Referral Program
* Salary Sacrificing via Superannuation
* Employee Assistance Program
* Learning & Development - Development at your fingertips via self‐paced learning, including educational assistance support
* Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
* Novated Car Leasing
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Job Info
* Job Identification 15168
* Job Category Project Management & Change
* Posting Date 06/03/2026, 01:28 AM
* Locations Tower 4, 727 Collins Street, Docklands, VIC, 3008, AU
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