As a Guest Services Advisor, you will support the delivery of exceptional workplace experiences and service to colleagues, customers, and visitors in our commercial buildings, ensuring qualitative customer outcomes are realised. This position will be based at our 2 Carrington Street Office Building.
Responsibilities
* Provide an outstanding colleague and customer experience.
* Be an ambassador of the NAB brand and embody our customer-obsessed values.
* Apply your customer service passion in a professional environment within the Banking sector.
* Deliver exceptional colleague and customer experience in every interaction across a range of on-site workplace services by anticipating needs, listening to colleagues and visitors, and making every interaction simple, effective, and quick.
* Receive and welcome guests, collect courier deliveries, sort and transport mail, provide locker access, and allocate temporary carparks on request.
* Assist with building, parking and property access including event space bookings and set-up.
* Complete floor walks using a checklist, noting and reporting maintenance issues.
* After proficiency, cross-skill to be front-of-house and back-of-house capable.
* Complete other role-specific tasks as directed.
Qualifications
* Hospitality or customer service experience at minimum; Hotel/Concierge/Professional attendant experience and/or Certificate III in Hospitality would be highly regarded.
* Professional verbal and written communication skills.
* Ability to multi-task and prioritise tasks with operational awareness.
* Able to demonstrate a common-sense approach to problem-solving.
* Demonstrable growth mindset, eager to learn and with the attitude that success means delivering as a team.
Diversity and Inclusion
A diverse and inclusive workplace works better for everyone. We have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups, we continue to foster an inclusive environment where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.
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