Job Description
The Eligibility Officer will be required to make decisions on whether to accept, or reject claims, and transition claims to appropriate Case Managers for ongoing management. The role will also calculate PIAWE, advise Dispute Resolutions Managers for rationale for original decisions and identify the recovery potential of claims. Your strength in technical knowledge of the relevant legislation and resilience to achieve business and Worksafe objectives, through utilisation of your analytical and communication capability will see your success in this position.
Key Responsibilities
* Problem solving and decision making
* Work management – attention to detail, organisational and planning skills
* Communication – written and verbal
* Resilience and perseverance
* Strong customer service focus
* Negotiation and influencing
* Continuous improvement and initiative
Required Expertise
* 2 years or more experience in initial claims assessment (Case Manager), or 1 year or more in a paralegal or legal assistant position
* Strong working knowledge of Workplace Injury Rehabilitation & Compensation Act 2013 and associated Regulations, and/or a Legal Qualification
* WorkCover scheme
* Flexibility and ability to adapt to change
* Concern for others
* Ability to follow rules and regulations
* Computer skills – Microsoft Office (Word, Excel, Outlook)
* Intermediate to advanced knowledge of ACCtion and Novus, or similar case management system
Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available.
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