Shape the Future with Breakaway Toowoomba Inc.
Breakaway Toowoomba has been a cornerstone of the Toowoomba community for over 36 years, dedicated to empowering individuals with disabilities. From our beginnings as a family-focused organisation offering respite for children, we have expanded to provide a wide range of services, including independent living, community participation, in‐home support, social groups, and NDIS access support for all ages. With over 140 local staff, our commitment to quality care, innovation, and community integration has made us a leader in the disability sector. We are investing in our people and technology to deliver better outcomes for clients and ensure we remain an employer of choice in the industry. We are looking for a dedicated Client Liaison Officer (Permanent Full‐Time) to help us continue delivering safe, respectful and quality care.
Your Key Responsibilities:
* Relationship Management: Build and maintain effective working relationships with families, clients, and key stakeholders.
* Service Delivery: Match clients with appropriate support services and ensure their goals are met through ongoing assessment and monitoring.
* Compliance & Administration: Maintain accurate records, manage service agreements, monitor expenditure, and track progress of goals and objectives.
* Support Staff Management: Ensure disability support workers are well‐matched to clients, provide oversight, manage and supervise a team to ensure quality service delivery, and foster a safe and positive environment.
* Risk Management: Implement and monitor risk assessments, including for Positive Behaviour Support Plans (PBSP).
* After‐hours Support: Provide after‐hours on‐call support as required.
What You Bring to the Table:
* Client‐Centered Focus: Exceptional interpersonal skills with the ability to build trust and maintain relationships with clients and their families.
* Organisational Skills: Strong attention to detail and the ability to manage a diverse caseload and administrative tasks.
* Leadership Ability: Experience in managing teams, providing guidance and support to ensure quality service delivery.
* NDIS Knowledge: Understanding of the NDIS framework and experience working with people with disabilities is highly advantageous.
Qualifications & Experience:
* Minimum two (2) years' experience in a case management role, preferably in disability services.
* Proven experience in effectively managing staff.
* High level of communication, negotiation, and organisational skills.
* Current Blue Card and NDIS Worker Screening Check or willingness to apply.
* Driver's licence required.
Why Choose Breakaway?
* Purpose‐driven work that changes lives.
* Supportive leadership and strong team culture.
* Salary packaging, staff health discounts, corporate banking options, and cost‐of‐living support.
Deadline
Applications close 17 June 2026.
Contact
Kyra Black, Service Delivery Manager
Email: kyr•••••••@breakawaytmba.org
Phone: 07•••• 100
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