OUR BENEFITS
* Competitive remuneration structure
* Hybrid and flexible working options under the Thales Flex program
* Paid parental leave and family support through Parents at Work
* The day off on your birthday each year
* Novated Lease options
* Ongoing personal and professional development opportunities
* Sonder – Wellbeing & Support Partner
ABOUT THALES
Thales delivers cybersecurity products and services that keep people and assets safe, giving organisations confidence in the security of their digital journeys. Our solutions are deployed in 148 countries, helping governments to maintain sovereignty, and organisations to preserve their strategic autonomy. Thales is a global leader in cybersecurity – no.1 in data security – with 6,000 experts and developers. We bring trust and resilience to key industries including finance, health, retail and manufacturing, as well as vital sectors such as aerospace, critical infrastructure, defence and space.
YOUR ROLE
As a Service Transition Specialist within the Cyber Technology Integration Services (CTIS) Service Line, you will be responsible for ensuring new and changed services are transitioned into production environments in a controlled, structured, and low‐risk manner. Acting as the bridge between project delivery, change and release management, and operations, you will ensure services meet agreed compliance, supportability, and operational readiness requirements prior to go‐live.
YOUR RESPONSIBILITIES
* Own and continuously improve Service Transition frameworks, processes, and governance aligned to ITIL best practices
* Plan and coordinate transition of services from project delivery into BAU operations
* Ensure operational readiness including documentation, knowledge transfer, and onboarding into service management tools
* Work across Change Enablement, Release Management, and Service Acceptance for successful go‐lives
* Develop and manage Service Transition Plans including risks, dependencies, and schedules
* Ensure services meet security, compliance, availability, and continuity requirements
* Coordinate vendor and third‐party deliverables and support models
* Lead or govern Hypercare / Early Life Support activities post go‐live
* Act as a key client liaison managing expectations, risks, and communications
* Mentor team members and uplift internal service transition capability
WHAT YOU'LL BRING
* Strong experience with ITIL Service Management, particularly Service Transition, Change, Release, and Service Validation
* Proven experience transitioning services into production within complex enterprise environments
* Experience working across Agile, Waterfall, or hybrid delivery models
* Strong understanding of operational readiness, service acceptance, and go‐live assurance
* Excellent stakeholder engagement and communication skills across technical and executive audiences
* Ability to produce high‐quality documentation and governance artefacts
* Experience mentoring team members and driving capability uplift
* Exposure to pre‐sales, tenders, or solution design (desirable)
* Strong problem‐solving ability and ability to manage complex transitions across multiple stakeholders
* Passion for cyber security and contributing to practice growth
As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.
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