About Us
Konica Minolta is innovative, robust and continually evolving. From printing and scanning to business process automation and robotics, our award‐winning products and solutions help companies transform and move information faster. We offer workplace flexibility, support diversity and promote events and activities that support wellbeing, striving to maintain an inclusive workforce as diverse and capable as our leading solutions.
About The Role
We are seeking a Product Support Manager to join our team. In this role you will oversee the entire product support lifecycle, from inception to end‐of‐life, assisting front‐line staff in resolving technical issues, escalating concerns to manufacturers as necessary, and ensuring effective knowledge sharing across teams.
Key Responsibilities
* Provide technical assistance to front‐line support staff and ensure timely issue resolution.
* Escalate complex issues to manufacturers when local solutions are ineffective.
* Develop and maintain a comprehensive knowledge base to enable end‐users to self‐service.
* Share technical expertise with direct and indirect teams across ANZ.
* Monitor product performance and technician effectiveness to identify areas for improvement.
* Implement and oversee improvement programs to enhance product support and service quality.
* Collaborate with stakeholders to foster communication and drive technical product evaluations.
* Support product launch activities to ensure a smooth market introduction and ongoing support.
Who are we looking for?
* Proven experience in Industrial Print or Production Print industries.
* Strong understanding of production print environments including prepress, colour management and finishing workflows.
* Knowledge of workflow automation, variable data printing and digital front‐end systems.
* Strong technical background with experience in product support or a related field.
* Excellent problem‐solving skills and the ability to manage escalations effectively.
* Strong communication and collaboration skills to work with internal teams and external partners.
* Experience in knowledge management and self‐service enablement.
* Proven ability to analyse product and service performance and implement improvements.
Benefits
Work in a collaborative team culture that supports and empowers your ideas, promotes diversity and inclusion, and upholds ethical practices and corporate responsibility. We provide flexible workplace policies, paid parental leave, and a supportive environment for work‐life balance. Our workplace has been recognized as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency for five consecutive years.
Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply, regardless of gender, age, sexual orientation, ethnicity, religion or disability. If you require adjustments during the recruitment process, please contact careers@konicaminolta.com.au.
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