Description
We're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Do Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Key Responsibilities
* System and Software Management: Install, configure, upgrade, and maintain computer systems, operating systems, services, and standard company software using customised in‐house toolsets; deploy solutions in line with organisational standards and project requirements (e.g., PC Migration Project).
* User Support and Troubleshooting: Provide deskside support for various applications, Citrix environments, printing and LRS issues; assist with data backup and recovery; carry out troubleshooting and fault remediation activities.
* Account and Directory Services: Create and maintain various Active Directory (AD) account types, ensuring proper access and user management.
* Process and Documentation Management: Create, update, and amend process documentation, Standard Operating Procedures (SOPs), and knowledge base articles to support IT operations and end‐user guidance.
* Stakeholder Engagement: Interact with users and key business stakeholders, providing subject matter expertise and resolving technical issues and user requests.
Qualifications & Experience
* Technical Proficiency: Demonstrated high‐level skill with Microsoft technologies including Windows 10, Office, Teams, Skype for Business, desktop and laptop hardware (HP, Dell), Cisco phones, and iOS mobility solutions.
* Infrastructure and Systems Expertise: Strong knowledge of Windows Server, Exchange, Office 365 (O365), Active Directory, DNS, Group Policy, and LRS systems.
* Scripting and Automation: Proficient in PowerShell scripting for automation and system management tasks.
* Systems Management Tools: Experience with Microsoft Endpoint Configuration Manager (MECM) and Ivanti for device and software management.
* ITIL and Best Practice Frameworks: Solid understanding of ITIL processes and their application within IT service management.
This role requires the successful applicant to be an Australian citizen and hold an NV‐1 level security clearance.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
#J-18808-Ljbffr