Yeppoon Customer Service Centre is temporarily located at The Hub, 7–9 James Street (across from Yeppoon Town Hall) due to essential upgrades. Hours remain unchanged.
Business Improvement & Innovation Officer
Applications closing on 15 June 2026, 11:59 PM
* Reference number 3781
* Job Type Full Time
* Package $98,077 per annum (QLGIA (Stream A) Level 5
Why this role matters
This role is about making work better, clearer and more effective for everyone. As a Business Improvement & Innovation Officer, you will help design, implement and embed practical systems, digital tools and processes that genuinely improve how people work each day. Your work will strengthen clarity, accountability and collaboration across Council, helping teams deliver better outcomes and more responsive services for the community.
We are looking for someone who enjoys improving how work gets done, can turn complexity into practical solutions, and works confidently with people to design and embed better ways of working.
What you will doing:
This is a hands‐on role that balances autonomy with collaboration and continuous improvement.
If you enjoy designing practical systems, simplifying processes and helping people adopt better ways of working, this role will see you:
* Design and deliver practical systems and process improvements that support Council priorities and day-to-day operations
* Implement and maintain tools, templates and resources that enable consistent, easy-to-use ways of working
* Work closely with employees and stakeholders to understand needs and co‐design user‐friendly solutions
* Facilitate workshops, training sessions and change activities to support adoption of new systems and processes
* Collect feedback and data to evaluate effectiveness and inform continuous improvement
* Collaborate closely with the Principal Business Improvement and Innovation and internal stakeholders, including IT to deliver effective outcomes
* Actively role model Council's Values and Behaviours and contribute to a safe, inclusive and supportive workplace
What you will bring:
You are a proactive problem‐solver who enjoys turning complexity into clarity and seeing practical improvements take shape. Comfortable working independently and collaboratively, you will bring:
* Experience in process improvement, systems design or service delivery in a complex or customer‐focused environment
* Strong digital literacy, with the ability to quickly learn and apply new tools and technologies
* A user‐centred mindset, focussed on usability, simplicity and empowering others
* Well‐developed communication and facilitation skills, with confidence engaging a diverse range of stakeholders
* The ability to manage competing priorities and deliver outcomes with minimal supervision
* Tertiary qualification in Business, Design Thinking, Service Design, or a related discipline
* Experience in local government or the public sector
* Impact: Help shape better ways of working that improve employee experience and community outcomes
* Innovation culture: Backing bold ideas and turning insight into real change
* Career: Build highly transferable skills where people, process and technology come together
* Lifestyle: Enjoy a coastal lifestyle where beaches, bushland and a great team are part of everyday work
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