A key management position within our Aged Care home, leading the daily operations and functions of the Care Home leading Operational Excellence.
The Role
The Duty Shift Supervisor plays a vital role in the effective day-to-day operations of Infinite Care homes, with a key focus on the direct supervision of operational excellence. Working collaboratively with all Heads of Department, this role ensures operational excellence across each shift. As a member of the leadership team, the Duty Shift Supervisor leads the daily functions of the care home in alignment with the expectations set by the General Manager.
Shift Options
* Option 1 — Monday to Friday, 6:30am–2:30pm
* Option 2 — Monday to Wednesday, 2pm–10pm plus weekends
* Option 3 — Thursday to Sunday, 2pm–10pm plus weekends
The ideal candidate comes from an operations background with a high level of customer service focus. While aged care experience is not essential, we are seeking a background in operational management or team leadership from any industry. This role is ideal for operational leaders with a background in hospitality from a 5-star hotel level and/or pub/venue management approach. Your standards set the tone for customer enjoyment, reputation and operational excellence.
A day in the life could look like:
* Walking through the home to ensure a warm, safe, and welcoming environment.
* Reviewing staffing allocations, responding to unplanned leave, and ensuring adequate coverage for continuous care.
* Checking in with all departments: clinical, cleaning, catering, laundry, maintenance, and engagement, to support smooth daily operations.
* Overseeing meal services, ensuring dining areas are prepared, compliance is met, and residents enjoy a positive dining experience.
* Coordinating new admissions and discharges, ensuring rooms are ready and families feel supported throughout transitions.
* Managing feedback and resolving issues promptly, ensuring all actions are documented and closed out.
* Supporting the resolution of complaints with a focus on enhancing the resident experience.
Essential for the role
* Strong communication skills to engage effectively with residents, families, staff, and external stakeholders.
* Ability to manage resident concerns with empathy and efficiency, ensuring high satisfaction and quality care.
* Excellent attention to detail when monitoring compliance, operational standards, and documentation.
* Effective time‐management and prioritisation skills to navigate a fast‐paced environment.
* A commitment to delivering exceptional service to elderly residents, with a strong customer‐service mindset.
* Ability to mentor, train, and support team members to enhance performance and service delivery.
Why work for us?
* Strong mentorship and support from an experienced rostering/workforce optimisation team.
* Employee Referral program that enables you to earn extra income tapping your local networks.
* A collaborative, down-to-earth team culture where people truly care.
* Grow with us – we are rapidly expanding!
* We are not your average aged care provider – help us Make Aged Care Great and make a real difference in people's lives.
Benefits
* Fitness Passport to access discounted fitness and wellbeing sessions.
* Discounted Health Insurance.
* Access to in-house and online training programs - FREE to all employees.
* Access to our EAP and Flare (employee discounts).
* Work‐Rite Micro professional development - FREE to all employees.
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