Job Opportunity:
The role of a Field Service Technician is to provide on-site support to customers, ensuring optimal performance and maintenance of HBT product line.
Key Responsibilities Include:
* Performing service tasks, identifying/resolving technical problems and making analysis through onsite activity in any service categories
* Proactively identifying potential equipment failures and requesting proactive corrective actions
* Participating in and leading RCA (Root Cause Analysis) processes as required
* Coordinating, preparing, and ensuring that all materials, parts, documentation, and equipment are available and at the appropriate quality for Service activities
* Performing equipment health inspections, validation and parameter audits
* Analysing equipment performance using historical and electronic data to identify optimisation opportunities
* Conducting required scheduled lifecycle auditing, and preparing comprehensive lifecycle condition reports for the customers
* Providing expert advice and support during breakdowns to minimise production losses
* Developing, preparing, and delivering high-standard training to longwall personnel on HBT equipment operation and maintenance
* Creating and maintaining a good relationship with customers and understanding their needs
* Identifying new sales opportunities and communicating them internally