Job Summary:
This role involves coordinating service calls, quoted works, planned maintenance and installations to maximize technician productivity through proactive planning and scheduling.
The ideal candidate will have experience working with scheduling of a field-based workforce.
* Experience in a customer service or dispatch/scheduling environment
* Strong administrative and coordination skills
* Advanced computer literacy ideally with service software
Key Responsibilities:
* Coordinate reactive service calls, quoted works, planned maintenance and installations
* Maximise technician productivity through proactive planning and scheduling
* Monitor technician progress and update ServiceMax and customer portals
Required Skills and Qualifications:
The following skills and qualifications are essential for this role:
* Excellent communication and interpersonal skills
* Able to work effectively in a team environment
* Proven experience in scheduling and coordination
Benefits:
We offer a range of benefits to support your wellbeing and career development:
* Access to discounted health insurance
* Peer-to-peer recognition and awards
* Wellbeing initiatives and committee