We are seeking a dynamic individual to join our team as a Customer Service Representative. This is an exciting opportunity to advocate for our core values and deliver an exceptional customer experience that aligns with our customer ownership strategy while achieving individual performance targets.
Key Responsibilities:
* Provide a local customer-owned banking experience to new and existing customers
* Proactively connect customer needs to our offerings through excellent listening skills
* Manage general enquiries and provide sound advice and information to our customers
* Contribute to a high-achieving team environment with your commitment to success and strong work ethic
* Manage customer bank accounts including opening, closing, and overseeing transactions
* Collaborate with specialists in the business to deliver the best solution for the customer
Requirements:
* Excellent customer service skills
* A passion for building lasting customer relationships and serving the local community
* Able to work in a dynamic customer service environment
* Excellent problem-solving and analytical skills
* Banking or financial services experience desirable but not essential
Benefits:
* An additional 6 days of paid leave per year
* Additional 3 paid work-life balance days to boost your annual leave
* Paid community volunteer days to support many community charities across Australia
* Access to employee discounts, health, and wellbeing initiatives, employee and family assistance, plus more
* A flexible and diverse working environment
* Career development opportunities, training, and coaching
About Our Team:
You will be joining a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face or over the phone, you will be committed to ensuring that our customers receive the best possible experience with their banking needs.