Our Sales Support role is a key function within our business by supporting the sales team and customers through fast, accurate quoting and order processing, while also managing the procurement workflow that sits behind every successful delivery. This role coordinates suppliers and distributors, places and tracks purchase orders, monitors timelines and availability, and maintains clean, reliable data across CRM system to ensure we deliver a smooth customer experience.
Key Responsibilities
* Support the sales team as the primary internal partner for quotes, order processing, and customer updates, ensuring requests are handled promptly and professionally.
* Source products intelligently (including alternatives) when supply constraints occur, ensuring suitability, margin protection, and customer requirements are met.
* Prepare, review, and issue quotes/proposals with accurate part numbers, pricing, lead-times, and delivery details; follow up proactively on open quotes where required.
* Manage and process sales orders & purchase orders (POs), including validations, service ticket creations, and internal handover for fulfilment.
* Create and manage supplier purchase orders aligned to customer demand and internal stock requirements; ensure purchasing is timely, accurate, and compliant with process.
* Coordinate with vendors and distributors to confirm pricing, availability, ETAs, shipment details, and substitutions where necessary; elevate risks early.
* Maintain high-quality data across CRM system.
* Maintain data for products, pricing, customer information, infrastructure, warranty & support.
* Identify friction points and propose practical improvements to quoting, ordering, and procurement workflows.
Qualifications, Experience & Skills
The below is the required qualification, experience, and skill set required for the role. These may not be essential, but highly desirable to provide the appropriate level of service to customers or our team.
* Experience: 2 years' experience in sales support, sales administration, procurement, purchasing, or operations coordination, ideally in a fast-paced B2B environment. Demonstrated experience managing quotes, orders, and internal coordination through to fulfilment.
* Systems & Technical Skills: Experience using ConnectWise, ITQuoter & the Microsoft suite.
* Procurement & Commercial Capability: Understanding of procurement fundamentals: supplier coordination, obtaining/validating quotes, purchase order management, inventory awareness, and timeline control.
* Core Behaviours & Work Style: Attention to detail and a high standard of administrative accuracy. Excellent verbal and written communication skills.
* Customer Focus: Strong commitment to delivering high-quality customer service and maintaining positive client relationships.
* Team Player: Ability to work collaboratively in a team environment.
* Time Management: Strong organisational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment without losing visibility of timelines.
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