Job Task Analysis - Aquatic & Leisure Customer Service
* Join our expanding team, providing exceptional customer service to the community
* Casual positions available
* Leisure Operational $31.70 per hour (+25% loading)
* Mordi Aquatic Centre & Waves Leisure Centre
About the team
The City of Kingston proudly manages a network of Aquatic and Leisure Centres that support the health, wellbeing and connection of our diverse community. Our facilities provide inclusive, accessible, and high-quality programs and services that inspire people to live active, healthy, and connected lives.
About the role
The Customer Support Officer is responsible for delivering high-quality, day-to-day service to all customers entering and engaging with the facility. This role is the first point of contact for patrons, providing friendly, efficient, and accurate service across reception, membership enquiries, program registrations, retail transactions, and general facility information.
What you'll deliver
* High-quality, responsive and customer focused service
* Contribute positively to team performance and overall centre success
* Support membership growth through effective sales and engagement
* Maintain operational compliance, reliability and adherence to procedures
Your Skills and Experience
* CPR and Level 2 First Aid
* Working with Children Check
* Previous experience in a customer service role
* Sales experience is desirable but not essential
The right candidate will be able to demonstrate the City of Kingston's values of
We make a difference | We show care and respect | We take pride in our work | We are better together
EEO and inclusivity
Kingston Council is an equal opportunity employer and is committed to reconciliation and being a child-safe organisation. We encourage applicants from all backgrounds and regions, including Aboriginal and Torres Strait Islander communities. We support adjustments throughout the recruitment and employment process.
How to Apply
To learn more about this role, view the full Position Description on our Careers website. To apply, please submit your resume and a cover letter outlining your experience and how it relates to the role by clicking the Apply button. All applications must be submitted online through our careers portal. We do not accept applications or inquiries from recruitment agencies.
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