Welcome to Hannah St Hotel, Southbank's newest neighbourhood precinct. Designed by Flack Studio, our hotel is an ever‐evolving framework for experience — a dynamic, open‐door space that reflects the spirit of Melbourne. With 188 authentically Melbourne guest rooms, Hannah St is a place for the late nights, the sleep‐ins, the early mornings, the long lunches, the unexpected encounters, and the familiar comforts.
Your Role in the Story
As a full‐time Duty Manager, you are the heartbeat of our daily operations. You lead with warmth, precision, and a deep understanding of what makes a guest feel at home. You are a connector between guests, team members, and the rhythm of the hotel.
What you'll do:
* Be the go‐to for our hotel team, guiding daily operations with a hands‐on, people‐first approach.
* Coordinate shift tasks and delegate with clarity and care.
* Ensure seamless check‐in/check‐out experiences, using guest names and personal touches that matter.
* Lead daily briefings to share hotel happenings — VIPs, group movements, feedback, and more.
* Confidently promote rooms, rates, and services, handling reservations and guest requests with pride, friendliness, and efficiency.
* Deliver exceptional guest experiences, resolving concerns empathetically and ensuring all special requests are fulfilled.
* Maintain operational accuracy, including system updates, financial reporting, auditing, and adherence to credit/account procedures.
* Support team and shift coordination, ensuring smooth transitions, clear communication, and contributing to recruitment, rosters, and performance reviews.
* Ensure high presentation standards across the lobby, front desk, and F&B outlets, ensuring a welcoming and professional environment.
* Audit daily activity across Front Office and F&B operations.
* Support roster creation, recruitment, performance reviews, and team development.
* Maintain immaculate presentation across lobby, front desk, and F&B outlets.
Who You Are
* A natural host with a passion for people and place.
* A leader who inspires initiative, collaboration, and continuous improvement.
* A detail‐oriented operator who thrives in dynamic environments.
* Someone who understands that hospitality is both an art and a science — and knows how to balance both.
Ready to be part of something truly local, truly special?
Apply now and help us shape the story of Hannah St Hotel.
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