EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return‐to‐work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees, fostering a learning culture that allows us to invest in our employees for long‐term careers.
Opportunity
You will help make a positive impact on someone's life every day. This is a rewarding role where your talent and hard work truly have a purpose. We are currently seeking a Mobile Case Manager for a 12‐month secondment covering Coffs Harbour and surrounding areas. The purpose of this role is to focus on early, timely and personal face‐to‐face claims management, helping injured workers return to work and supporting their employers. Due to the nature of this role, you will be required to travel across the region with a maximum travel time of 3 hours one way and undertake approximately 8 visits per week. A laptop, mobile phone and either a fleet car or car allowance will be provided.
Responsibilities
* Deliver personalised face‐to‐face assistance to workers and employers
* Provide workers' compensation advice to stakeholders such as workers, employers and providers
* Conduct community visits inclusive of but not limited to work sites or medical clinics
* Pro‐actively achieve the optimum outcome of recovery and early sustainable return to work for workers
* Consult with providers, employers and Return to Work specialists where required
Qualifications
* Strong rehabilitation / return to work knowledge and experience is ideal
* Knowledge of the NSW workers' compensation legislation and regulations
* Effective listening and conflict resolution skills
* Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work
* Excellent attention to detail, organisational skills, written and verbal proficiency
* Allied health background desirable – understanding of medical terminology and injury recovery timeframes
* Current unrestricted NSW driver's licence
What we offer
* Equal opportunity employer – culture that celebrates diversity and inclusion, where everyone feels valued, respected, and honest
* Diverse and collaborative team culture
* Flexibility to work from home to support work/life balance
* Corporate wellbeing programme with discounted health insurance and gym membership
* Generous discounts from over 350 retailers through RewardsHub programme
* Comprehensive learning and development opportunities to help you reach your full potential
* Access to support and counselling services through Employee Assistance Programme
* Companywide events to stay connected and celebrate success
* Entitlement to annual company incentive scheme + salary reviews
* Up to 16 weeks paid parental leave, plus superannuation
Equal Employment Opportunity Statement
EML is a committed equal opportunity employer. We celebrate diversity and inclusion and maintain a workplace where everyone feels valued and respected, demonstrating integrity and honesty. All employment decisions are made without regard to race, colour, religion, national origin, gender, sexual orientation, age, disability, or any other protected status.
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