Job Summary:
The Workplace Coordinator is a key leadership and management role that ensures smooth day-to-day operations of the business.
Key Responsibilities:
* Administrative Support:
* Coordinate daily administrative functions, including front desk operations, customer service, and record-keeping.
* Maintain accurate customer and job records using workshop management software.
* Prepare correspondence, quotes, invoices, purchase orders, and service records.
* Financial Management:
* Oversee accounts receivable and payable, daily reconciliation, and petty cash.
* Manage payroll and timesheet processing in line with Fair Work and taxation requirements.
* Assist with budget planning, cost tracking, and supplier payment schedules.
* Customer Service:
* Provide professional, friendly, and timely customer support in person and over the phone.
* Schedule repair bookings, issue service reminders, and follow up on outstanding invoices.
* Resolve customer queries and complaints efficiently, ensuring a high standard of service.
* Compliance and Safety:
* Support workplace health and safety compliance, maintaining registers and reporting incidents as required.
* Ensure business operations comply with Fair Work, WHS, privacy, and consumer law requirements.
* Team Support:
* Coordinate with mechanics and apprentices to manage workflow and scheduling.
* Support recruitment, onboarding, and staff record management.