THE COMPANY
Our client is a family-owned and operated building company serving South East Queensland and Northern New South Wales.
They are open-licensed builders with dedicated teams specializing in insurance building repairs, strata community repairs, bespoke new home constructions, and renovations.
THE ROLE
Manage and support a team of Repair Coordinators to schedule, oversee, and manage all aspects of individual insurance repair jobs, ensuring high-quality outcomes for all stakeholders. The Lead Repair Coordinator works closely with the construction team to deliver exceptional service and repair results for customers.
DUTIES
* Lead and support a team of Repair Coordinators by providing clear direction, guidance, and mentoring.
* Act as the primary liaison between insurance clients, homeowners, adjusters, and trades to ensure high-quality repair outcomes.
* Monitor and uphold quality control standards while tracking key performance indicators (KPIs).
* Schedule appointments and coordinate subcontractors, site supervisors, and technicians.
* Manage project budgets and allocate work orders to subcontractors effectively.
* Ensure performance targets are met, including customer satisfaction, repair quality, timeliness, reporting, and invoicing.
* Prepare and maintain accurate project documentation.
* Conduct weekly project reviews and maintain consistent communication with clients and customers.
* Respond to stakeholder inquiries and support the team in all aspects of project management.
* Prepare invoices and compile handover documentation, including all required compliance certificates.
* Assist with procurement of materials and services for repair works.
* Deliver high-level customer service support to clients throughout the project lifecycle.
* Oversee coordination and management of trade resources.
* Manage a portfolio of insurance repair claims from initiation to completion.
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Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Repair Coordinator?
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