Director, Hospitality Experience – Australia
Resorts: Perisher | Hotham | Falls Creek
Employment Type: Permanent - Full Time
Application Period: January - February 2026
Shape the Future of Hospitality Across Australia's Iconic Alpine Resorts
As Director, Hospitality Experience, you'll lead Food & Beverage, Accommodation, Retail, Rental and In-Resort Guest Service operations across Vail Resorts Australia– overseeing a large, multi-site, guest-facing portfolio that sits at the heart of our resort experience. Reporting to our VP & GM - Perisher, you'll be one of the most senior leaders in the Australian business, with genuine autonomy to set direction and drive impact across our Perisher, Hotham & Falls Creek resorts.
Your mandate is clear and compelling: elevate guest experiences, deliver strong commercial performance, and lead high-performing teams through complex, high-volume seasonal operations— all while embedding a culture grounded in safety, accountability and continuous improvement.
What You'll Lead
* A workforce of up to 400 team members across three resorts, supported by strong functional leaders
* End-to-end hospitality operations, with a major focus on transforming Food & Beverage experiences
* Revenue growth, cost discipline and guest satisfaction, including NPS uplift
* Operational readiness for Winter 2026, including flagship venues such as Mid Station, Blue Cow Bistro and Viva Alpina
* Build leadership capability, succession and engagement across hospitality functions
What You'll Bring
* 8+ years' experience leading large-scale, guest-facing hospitality or tourism operations
* Background in resorts, cruise hospitality or complex multi-venue environments
* Strong commercial acumen, with hands-on experience managing P&Ls and seasonal budgets
* A strategic, people-first leadership style suited to complexity, scale and change
Why Join VRA
* Unique senior leadership opportunity with high influence and visibility
* A chance to redefine hospitality guest experiences across three iconic Australian alpine destinations
* A values-driven culture with an uncompromising focus on safety and people
* Exceptional lifestyle benefits, including mountain access and staff privileges
* Relocation and global career opportunities within the Vail Resorts network
* A connected, family-friendly alpine community driven by purpose & passion
Next Steps
Excited to join our team? Apply nowthrough our Career Center!>
For more details, view the Job Description - Director, Hospitality Experience – Australia
If you have any questions or experiencing any issues, please reach out to the Talent Acquisition team via — we're here to help!
If you're a senior hospitality leader motivated by scale, seasonality and the challenge of creating unforgettable guest experiences, we'd love to hear from you!
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