About You
We are looking for a Service Technician based in Darwin, Northern Territory. In this role, you will work closely with other installers, electricians, adjusters, trade assistants, field engineers, and construction coordinators.
* Permanent role
* Reports to the Branch Manager
Key Responsibilities
* Performs service and maintenance work in accordance with relevant job procedures, technical articles, and operations manuals.
* Identify process improvement opportunities and help facilitate continuous improvement to satisfy customers.
* Provide electrical and mechanical training to apprentices and sub‐contractors.
* Attend lift and escalator breakdowns and perform repairs and control modifications, including re‐roping, hoisting, and rigging.
* Perform upgrades and repair work in accordance with all relevant codes, including SAA Lift Code AS1735, and in accordance with the relevant Award and/or Enterprise Bargaining Agreement.
* Liaise with customers and submit leads using Otis‐provided applications.
* Standby and provide after‐call‐back coverage from time to time.
Key Working Relationships
* Works closely with field engineers, service mechanics, and branch and operations managers.
* Liaises with functional management at other Otis entities and headquarters.
* Represents the company's relationships with major customers, suppliers, and the public.
* Sales team: sales account representatives, managers, and coordinators (where relevant).
* External stakeholders include customers, building owners, managers, independent and government agencies, unions, consultants, and suppliers.
What You Will Need to Be Successful
* Have electrical and/or fitter qualifications relevant to the role and lift apprenticeship or other industry‐accredited training program (desirable).
* Minimum two (2) to five (5) years' experience within the lift industry.
* Hold a valid driver's licence and electrical licence.
* Extensive electrical and mechanical knowledge across large equipment and the ability to perform knowledge transfer on information and skills through training.
* Demonstrated fault‐finding and problem‐solving skills.
* Strong English language skills, both verbal and written.
* Intermediate knowledge and experience using technology including mobile communications, applications, and other computer‐based systems (Word, Excel, Email, Internet).
* Committed professional with safety as a priority.
* Attention to detail, results‐driven, curious, adaptable, and able to work well alone or in a team.
Location
LOC7050 : Unit 27/116 Coonawarra Road, Darwin NT 0820, Australia
Equal Opportunity Employment
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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