The Procare Group is an ever‐growing national business of over 25 years and we are committed to being the most respected national insurance risk and solutions services business in Australia.
We are seeking a motivated and enthusiastic individual to support our South Australian Investigations unit as the Investigation Support Officer. You will work closely with our Investigations team, wider corporate services team, and Divisional Managers in ensuring the smooth running of the day‐to‐day operations.
About Us
We believe in the power of people and the impact they can have. Our team is our strength, and we foster an environment of collaboration, innovation, inclusiveness, diversity and authenticity. We're all about delivering value for our customers at every interaction.
About You
We're seeking a passionate and driven individual to work as our Investigation Support Officer, specifically supporting our Investigations division. We perform personal injury investigations across the whole of SA for clients including large corporations, government entities, self‐insured companies and the legal profession.
We are ideally seeking full‐time candidates who want to make their mark on Procare's expanding SA operations and assist us to excel in this State's portfolio management. Candidates with 4 days availability will be considered.
Experience with operations, administration, customer service and portfolio management will be viewed favourably. This is a fast‐paced role, so an ability to multi‐task and adjust to urgent client requests is a must!
Responsibilities
* Responding to enquiries via phone and email from both internal and external parties;
* Updating our valued clients on the progress of investigation cases and managing portfolio aspects including timeframes, SLA requirements, workflows and resource capacity management;
* Assisting investigators with field enquiries and case administration;
* Liaising with suppliers to coordinate required services for investigators;
* Data entry and administration within our SaaS case management system;
* Drafting correspondence for internal and external distribution;
* A myriad of other interesting support tasks that may be required.
Benefits
* Excellent remuneration package including performance incentives and other benefits;
* A structured Employee Value Proposition including novated lease, purchased leave and salary‐sacrifice options, paid parental leave, external EAP access and various other financial benefits;
* Career progression and a pathway to future national opportunities across our multi‐disciplinary business – cross‐divisional opportunities will present across risk management, cyber incident response, legal, etc.;
* A workplace that values staff, fosters diversity of our brand & company offering, and encourages a collegiate and positive approach in every client & staff interaction;
* Social clubs, paid volunteer day, quarterly social events and staff recognition awards, EOFY and Christmas events, participation in company‐wide philanthropic & charity events, and much more.
As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity, and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures, including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.
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