Job Opportunity:
We are seeking a highly driven National Account Manager to join our team. This role will involve developing and executing customer strategies that align with Energizer's objectives.
The successful candidate will be responsible for delivering key performance metrics, developing and executing customer plans, and managing category reviews.
Critical Competencies:
* Serve Customers: Builds strong relationships with customers; stays aware of customer needs, concerns, and satisfaction; responds promptly to customer questions and requests; effectively manages customer expectations.
* Drive Results: Aggressively pursues challenging goals and objectives with a Customer Focus, leveraging Selling and Negotiation Skills, influencing internal and external stakeholders, thinking and acting strategically with an ROI mindset, collaborating cross-functionally, Planning and Time Management
* Demonstrate Initiative: Takes action on his/her own without being prompted; handles problems independently. Able to internally influence.
* Evaluate and Implement Ideas: Defines requirements and resources needed to implement new ideas; approaches innovation with a practical, task-oriented mindset
* Demonstrate Tenacity and Perseverance: Maintains high levels of energy and enthusiasm over an extended amount of time; does not give up when faced with challenging obstacles; constantly looking for new opportunities to drive growth
What does success look like in this role?
* Internal Influence: Coach the Account Executive and provide leadership to the wider NAM group. Share Best Practices.
* Strategic Thought Leadership: Create long-term (3 year+) customer strategies, and align with customers
* Manage Value JBP Process: Create JBP that are aligned at multiple levels within customers.
* Deep Customer Integration: Facilitate multi-touchpoint cross-functional engagement with accounts
* Drive Change: Change the trajectory of the account (new strategy, new approach) in a sustainable way. Challenge how we service the account (while working within the constraints of business resources)
* ROI Mindset: Continually seek to maximize return on all business activities with customer and internal processes.
* Full Business P&L Thinking: Ensure the trade-spend plan is delivering ROI – including supply and Field/prepack costs
* Able to deliver a message in clear and concise manner
Key Responsibilities:
* Develop and execute customer plans that align with Energizer's objectives
* Deliver key performance metrics, including financial, market share, and KPIs
* Manage category reviews and optimize product mix
* Collaborate with cross-functional teams to drive growth
* Negotiate and manage customer trading terms
Requirements:
* At least 2-3 years of experience in FMCG account management, preferably with Woolworths or Grocery experience
* University Degree Qualified