About The Role
We're on the lookout for a motivated and enthusiastic individual to come aboard as a Reservations Consultant in our vibrant team. We have a full‐time position and a casual position available both based at the stunning Port of Airlie.
As the first point of contact for our valued customers, you'll play a crucial role in helping them discover and book their dream experiences. Reporting to the Customer Service & Sales Manager, you'll assist with enquiries and make their journey with us unforgettable.
Key Responsibilities
* Stay up to date with all things Cruise Whitsundays – products, timetables, and promotions.
* Accurately manage bookings from email, phone, web chat, and direct sources using Custom Linc.
* Process payment bookings and wrap up end‐of‐day cash‐ups correctly.
* Check and finish QA bookings while applying promotions.
* Coordinate bookings with third‐party providers with precision.
* Keep up to date with our Reservations Policies and Procedures.
* Collect and provide catering information.
* Provide great service in the Retail Store and upsell our merchandise.
* Prepare the necessary paperwork and manifests for the next day's operations.
* Respond to guest feedback in a friendly manner, following our Policies & Procedures.
About You
You are an enthusiastic and motivated individual with a strong focus on customer service and sales, ready to make a splash in our team! With a dynamic energy that exudes positivity, you genuinely enjoy your work and strive to create memorable experiences for our customers.
Requirements
* Exceptional Customer Service Skills. You thrive on providing outstanding service, effortlessly converting enquiries into bookings through your wealth of knowledge and a friendly approach.
* Confident with technology and communication devices making you efficient in managing various customer interactions, ensuring a seamless experience.
* Excellent Communicator in both written and verbal communication skills, you excel in connecting with customers and supplying the information they need to make informed decisions.
* Multitask competing priorities, remaining calm under pressure, and always maintaining a solution‐based mindset when tackling challenges.
* Team player with high energy and bring a positive attitude to your team, fostering a collaborative environment where everyone feels supported and motivated.
* Strong attention to detail ensures every task is carried out to the highest standard, contributing to our commitment to excellence.
* Minimum 1 year's Customer Service/Sales experience.
* Certificate II in Tourism or Business Admin (desirable).
* Familiar with CustomLinc or similar reservation platform (desirable).
* Ability to work flexible hours including weekends, evenings and public holidays between the hours of 6:30 a.m. to 7:15 p.m.
Benefits
* Generous discounts on Journey Beyond travel and experiences.
* An attractive salary and positive work environment.
* Study Assistance Policy.
* A career with opportunities for progression, transfers, and secondments.
* Employee Referral Policy.
* Parental Leave program.
* Purchased Leave policy.
* Private Health discounts.
* Employee Assistance Program.
* Discounts on Journey Beyond merchandise.
* Discounts at the Cruise Café & Bar.
* Discounts at the bar on board vessels.
* Free public transport.
* Salary sacrifice remote area benefits.
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