## Operations LeadApplylocations: Forest Hill, VICtime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 30, 2026 (30+ days left to apply)job requisition id: JR69552Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.--O'Brien is seeking a driven and customer-focused Operations Lead to drive operational delivery for our Electrical & Plumbing division's service contracts team ('OGS'), while supporting our sales function to win and grow business across our expanding property services portfolio.This role plays a critical part in achieving long-term and annual business plans by providing operational expertise, pricing insight, and strong team leadership. You will manage the day-to-day operations team, build lasting client relationships, and ensure exceptional service delivery across both existing and new B2B clients.**Key Responsibilities****Operations & Sales Support*** Lead the OGS Operations team to deliver strong customer outcomes* Act as key escalation point across customers, contractors, and stakeholders* Support sales by developing customer-focused solutions and managing opportunities end-to-end* Contribute to sales targets and profit KPIs**Client & Relationship Management*** Build and maintain strong client and contractor relationships* Attend client meetings and identify growth opportunities within accounts* Ensure high-quality delivery through collaboration with Members and subcontractors**Performance & Continuous Improvement*** Own account performance, including costs and P&L outcomes* Drive process improvements and operational efficiencies* Maintain job management system data and strengthen cross-functional relationships**Leadership*** Lead, coach and develop a high-performing team* Foster a positive, accountable and customer-focused culture* Drive engagement, productivity and continuous improvement**About You****Essential*** 3+ years' experience in an operations leadership role within a service-based business* Proven experience managing and developing teams* Strong communication and stakeholder engagement skills* Customer-first mindset with a focus on delivering solutions* Commercial acumen with experience managing performance and costs* High level of computer literacy (MS Office, CRM, job management systems)* Demonstrated drive for results and continuous improvement**Desirable*** Experience in plumbing, electrical, or other trade-based industries* Background in selling or supporting trade or service-based offerings**What We're Looking For**You are:* A proactive leader who takes ownership and drives outcomes* Curious, innovative and solutions-focused* Passionate about delivering exceptional customer experiences* Comfortable working in a fast-paced environment with multiple priorities* A natural relationship builder with clients, contractors and internal teams**Why Join O'Brien?*** Opportunity to shape and grow within our expanding services division* Collaborative and supportive team environment* Career development and progression opportunities**Safety Commitment**At O'Brien, safety comes first. We are committed to maintaining a safe working environment and expect all employees to follow OH&S procedures and contribute to a culture of safety.**Apply Now**If you're ready to lead, innovate and make an impact, apply now and be part of our journey to becoming the **natural choice in electrical and plumbing services**.--If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. **Apply Now!**
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