Job Title : Salesforce Functional Consultant
Job Location : Brisbane, QLD
Key Requirements:
5–8+ years of Salesforce functional consulting experience
Strong expertise in Service Cloud (mandatory)
Experience in Public Sector processes, Case Management, Licensing/Permitting, or relevant government workflows
Experience in requirement gathering, user story creation, functional design, and stakeholder management
Familiarity with Salesforce configuration (Flows, Omni‐Channel, Case Management, Knowledge, Approvals)
Experience working in Agile delivery models
Good to Have:
Certifications: Admin, Service Cloud Consultant, Business Analyst
Exposure to integrations and data migration
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