Our Values – CARE in Action
Collaboration | Accountability | Respect | Empathy. These values guide how we support our residents, families, and each other every day.
About The Role
We are opening a new aged care residence in September 2026. From July 2026 you will work hand‐in‐hand with the Sales & Marketing and Commissioning teams to help bring our new home to life. As Client Services/Concierge, you will be front of house for our residents and their families, ensuring the admission process into residential aged care is smooth and seamless and is a positive experience for everyone involved. You will maintain communication with residents and families on our waitlist and facilitate tours of our beautiful Wallan home. Moving to residential aged care can be a difficult time in our residents' lives, so a sensitive and consumer‐oriented approach is essential.
Key Responsibilities
* Ensuring rooms across all residences maintain satisfactory occupancy.
* Liaising with key stakeholders (hospitals, ACAS, social workers, medical practices, and aged care placement agencies) to assist in maximizing bed occupancy.
* Organising and scheduling appointments with potential clients to showcase requested residences.
* Facilitating and organising admission paperwork and ensuring assessments are current.
* Providing a smooth transition of the admission process into the home.
About You
* Excellent customer service delivery.
* Ability to develop and maintain professional relationships with relevant agencies and internal and external stakeholders.
* Ability to delegate and prioritise tasks and to be results oriented.
* Demonstrated experience in the coordination and delivery of administrative services in a health, community or residential aged care setting.
* Knowledge of financial requirements for admissions into an aged care facility.
* Meticulous attention to detail and accuracy.
* Current driver's licence.
Benefits & Work Culture
As a purpose‐led, not‐for‐profit organisation, staff health and wellbeing are important to us. We partner with selected providers to offer a growing range of benefits so staff can get the most out of their working and personal lives.
Benefits Available Include
* Tax savings of up to $15,900 per year with Salary Packaging (Go Salary)
* Structured Bonus program (with increased bonuses during commissioning)
* Exclusive staff discounts with JB Hi-Fi, Endota Spa and more
* CommBank Workplace banking
* State‐of‐the‐art technology to help staff work smarter
* Staff room facilities
* Onsite parking
* Salary sacrificing options with superannuation
* Novated Leasing through Enlist
* HESTA benefits for members
* Access to EAP – a voluntary, confidential and free counselling service
Our culture is one of collaboration and compassion. Our leaders have the ability to create, grow and inspire their team. We believe if our staff are happy, our residents are happy.
Apply now to work with our team at Wallan Community Aged Care!
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