We are seeking a suitably experienced staff member for the position of Receptionist/office manager to join our hospitality team in Mooloolaba. This casual or part‐time position requires you to play a key role in ensuring our guests have a wonderful stay at Caribbean Resort through your warm, hospitable manner and customer service.
Qualifications
* No less than twelve months of relevant hotel and/or holiday apartment guest experience in a similar role.
* Experience with hotel Property Management Systems (PMS) such as REI‐Resly.
* Ability to work on your own initiative and without supervision.
* Well presented with a welcoming personality.
* Professional, customer‐focused approach and ability to convert enquiries into bookings.
* Experience in problem‐solving and conflict resolution.
* Proficiency in Microsoft Outlook, Word and Excel using Windows11.
* Ability to work under pressure and complete daily office duties on time.
* Flexibility to work a range of shifts, including weekends and public holidays.
* Australian work authorisation.
Responsibilities
* Arrange and manage guest bookings from all sources, wholesale and direct.
* Inspect and prepare arrival rooms and check rooms on guest departure.
* Set cleaning rosters.
* Maintain guest accounts and receipting payments within our PMS.
* Develop and maintain team spirit and be a team player.
This role has a small physical aspect; you will need to be active, physically fit and willing to undertake some external tasks when they arise.
Our preferred candidate must be able to commit to a long‐term role with Caribbean Resort Mooloolaba and ready to start.
What we offer
* Competitive salary based on the casual hospitality award MA00009 and over award payment for the right applicant.
* 20‐30 hours per week.
* Supportive and collaborative work environment.
* Additional training to up‐skill into our PMS operating system.
* Flexible work arrangements of shifts, days of the week and weekends.
About us
Our apartment complex is rated 4 stars and is located on Brisbane Road, Mooloolaba.
#J-18808-Ljbffr