Role Overview
We're looking for experienced and compassionate Mental Health Triage Call Handlers to be part of an exciting new program delivering critical frontline support.
In this role, you'll be the first point of contact for individuals seeking help, providing timely, high‐quality mental health triage and risk assessment, and guiding people to the right care pathways, including referrals across NSW mental health services. You'll bring a trauma‐informed, person‐centred approach, supporting people in moments that matter most. Your work will directly influence safe, effective outcomes and help shape positive experiences across the mental health system.
Responsibilities
* Provide mental health triage and risk assessment to callers.
* Adhere to escalation protocols and referral protocols, guiding callers to appropriate care pathways.
* Maintain accurate administration and reporting procedures.
* Collaborate with multidisciplinary health professionals and support systems.
Requirements
* Minimum 3 years full time equivalent experience in an acute mental health setting and/or high acuity mental health setting.
* Tertiary qualifications in Psychology, Mental Health Social Work, Mental Health Nursing or Occupational Therapy.
* Current professional registration with relevant governing bodies (AHPRA for registered health practitioners, AASW membership with Accredited Mental Health Social Worker status (AMHSW) and for Registered Nurses, AHPRA registration and postgraduate qualifications in Mental Health Nursing).
* Current NSW Working with Children Check.
* Current National Police Check.
* Ability to undertake clinical risk assessments, adhere to escalation protocols and referral protocols.
* Attention to detail, self‐motivated and reliable with the ability to follow administration and reporting procedures accurately and efficiently.
* Demonstrated excellence in communication with clients and effective collaboration with multidisciplinary health professionals.
* Ability to work across different platforms to deliver services.
Benefits
* Flexible opportunities – part‐time and full‐time up to 40–50 hours per week, with a range of day, evening and weekend shifts.
* Comprehensive onboarding and ongoing support from experienced Senior Clinicians.
* Access to professional development opportunities including workshops, seminars and MCI training programs.
Equality and Diversity
At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.
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