Job Title
Telstra Retail: Full Time Store Manager
Employment Type & Closing Date
Permanent
Closing Date: 21 June 2026 11:59pm
Job Summary
Lead and develop a team to achieve sales and high standards of customer service, and ensure in-store presentation standards and retail operational practices are maintained.
Responsibilities
* Ensure the store's KPIs (sales and customer service) are met.
* Develop and nurture a high performing, customer experience focused team within a fast‐paced environment.
* Maintain an inclusive store culture, ensuring a positive and enjoyable workplace.
* Identify and lead recruitment for new store team members.
* Collaborate with team members, leading performance reviews and helping grow their careers.
Qualifications
* Demonstrated recent people‐leadership success within a target‐driven retail sales environment.
* Ability to energise and drive a team to exceed sales targets and KPIs.
* Leads from the front and builds rapport with a diverse and varied team.
* Can resolve customer issues creatively and efficiently.
* Experience leading through change (products or systems) and guiding the team on the journey.
Benefits
* Store performance‐related commission.
* 30% off Telstra services.
* Telstra mobile and SIM card discount.
* Exclusive discounts and offers across 240 partner brands.
* 16 weeks paid parental leave for primary and secondary carers.
Diversity & Inclusion
We actively seek individuals from various backgrounds, ethnicities, genders, and abilities and have zero tolerance for harassment. We prioritize creating a workplace culture where everyone is safe and can thrive.
Our people find purpose and pride in being part of Telstra, because we support the things that matter most.
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