Why join us? At Citation Group, we believe in empowering our employees to thrive both personally and professionally. Our Values are foundational to who we are, what we do and how we act. When you join our team, you’ll experience a workplace that values you as an individual and invests in your future including coaching and mentoring, development opportunities and career pathways. We are interested in growth, investment and service excellence. We don’t do micro-management – we empower, support and innovate. When you join Citation Group, you’ll experience what it’s like working for an Employer of Choice – we’ve been recognised 8 years running. We’re big on flexible working and it’s benefits because we want our people to be successful and bring their best selves to work. We offer a variety of incentive programs throughout the year – we’ve even offered a return trip to Bali! We offer all the Leaves; access up to 12 weeks of paid parental leave, community service and no one likes working on their birthday – get an extra day off! We’re in a big growth phase so if you’re ready to thrive in a fast-paced and high-performing environment and be rewarded for it - we want you to join us on this exciting journey. What will you be responsible for? This role sits as part of Operations and IT team and reports to our IT manager, and acts as the first point of contact for colleagues and will see you willing to help them out with day-to-day IT issues. Your day to day responsibilities will include: Offering L1 support and extending knowledge to find L2 solutions Taking the lead with employee onboarding and offboarding Maintaining Citation Group’s asset register Managing our ticket system including escalating tickets and providing colleagues with updates regarding their tickets. Helping to coordinate implementation of new solutions Maintain and update IT documentation Conduct regular checks to ensure that all AV hardware is working fine What we are looking for? We’re on the hunt for individuals with a natural flair for collaboration and communication, passionate and resilient and bring a positive attitude to work each day. Minimum 12 months experience in a Level 1 helpdesk or desktop support role Previous experience supporting Windows, Macs, printers, android and apple OS and AV solutions Previous experience supporting SharePoint and one drive as a corporate solution Previous experience with supporting Cloud solution including O365 and Azure Basic understanding of network protocols Someone who can think out of the box and produce the best solution on your own Who are we? For over three decades, our purpose and commitment have remained the same; to help build safer, more sustainable, and successful businesses that power the Australian and New Zealand economies. Our friendly, talented and professional experts cover everything from HR advice, Workplace law, Safety and Migration solutions, HR software and ISO and NDIS certifications. Citation Group has grown rapidly over the past few years and has big ambitions for the future. With a UK parent company that is Private Equity backed, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions. Want to know more about us visit our website www.citationgroup.com.au Next steps? Hit the Apply button with your updated CV. Applicants from recruitment agencies will not be considered. Applicants must have valid working rights for Australia on an unrestricted basis.