Job Summary
* Work with the Catholic Church to support all children and adults at risk
* Would suit candidates from training, education or customer service sectors
* Canberra location, with some hybrid work options
The Organisation
Australian Catholic Safeguarding Ltd (ACSL) works with the Catholic Church in Australia to support the maintenance of a Safe Church for everyone. ACSL provides a range of services to the Church to support their implementation of the National Catholic Safeguarding Standards, a framework for the protection and care of adults at risk and children.
ACSL's core organisational values of courage, compassion and honesty guide the way we manage our organisation and inform cultural change within the Catholic Church and the wider community. ACSL takes its duty to care for and protect all children, and adults at risk, seriously and reports all matters of concern to appropriate authorities.
Benefits & Culture
* Hybrid role, working 3 days in the office and 2 days WFH
* Full time permanent role based in Canberra
* Remuneration in line with your experience, and salary packaging available
* Opportunity for professional development
The Role
Reporting to the Manager, Professional Development & Programs, you will play an important role in supporting learners and the functions of the professional learning team, including support of the ACSL Learning Platform. Specifically, you will:
* Assist new learners with onboarding and enrolment processes
* Respond to enquiries and provide guidance and timely information to stakeholders
* Update and maintain records, program details and associated learning resources
* Coordinate the scheduling of meetings, webinars, workshops and learning programs
* Provide general administrative support, manage correspondence and delivery logistics
* Collaborate with the wider team to identify learning management system process improvements to enhance learner experience
Skills Required
Your experience will preferably be within the training or education sector, including knowledge of administrative, training, customer service or student support processes. You bring an approach to your work that is collaborative, adaptable and positive, and you can demonstrate the following:
* Proficiency with technology including LMS, Dynamics CRM, SharePoint and Microsoft Office suite
* Passion for providing high quality customer service, with excellent interpersonal and communication skills
* Ability to prioritise and multitask effectively with strong organisational skills
* Versed in working with confidential and sensitive information
* Commitment to working within a Catholic Church context and with safeguarding principles
* Ideally a relevant qualification in customer service, business administration or similar field
Equal Opportunity
NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs.
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