Are you a skilled and compassionate DFV Specialist - Client Care Coordinator looking to make a real difference?
Join a dynamic, purpose-driven organisation where your expertise in counselling and crisis response will help women and children access the support they need, when they need it most.
Organisation: Mackay Women's Services
Position Type: Full time (Flexible Hours)
Who We Are:
Mackay Women's Services is dedicated to enhancing the lives of women, children and future generations. We respond, support and educate through specialised services tailored to individual and community needs. We are seeking a passionate and experienced DFV Specialist - Client Care Coordinator to join our team and help us continue this vital work.
Role Overview:
As the Client Care Coordinator, you'll be the first point of contact for women seeking support, providing immediate crisis intervention and therapeutic intake services. You'll assess, triage, and coordinate referrals to ensure timely and appropriate care, while offering brief counselling and safety planning to support recovery and wellbeing.
What You'll Do:
* Deliver trauma-informed intake, assessment, and triage services
* Provide crisis counselling, risk assessment, and safety planning
* Coordinate referrals and service access for women and children
* Offer brief therapeutic case management and support
* Collaborate with the Practice Manager, Team Leader, and staff to uphold professional standards.
* Work within DFV service principles, standards and guidelines.
Why Join Us:
Make an impact: Be part of a team that empowers women and drives positive change in the community
Professional Challenge: Apply and grow your counselling skills in a dynamic, supportive environment.
Community Connection: Gain deeper insight into the challenges and strengths of the community we serve.
Ongoing Development: Access opportunities for professional learning and growth.
Collaborative Culture: Work alongside a dedicated team committed to high-quality care and service integration.
Salary Packaging: Increase your take-home pay with access to generous salary packaging benefits.
Qualifications:
(Essential):
* Degree qualification in Social Work, Psychology, Social Sciences, or related discipline, and registration/membership (or eligibility for registration) with appropriate professional representative/governing body (i.e., AHPRA; AASW) or Diploma of Counselling with registration/membership (or eligibility for registration) with the Australian Counselling Association (ACA).
* Applied knowledge of the Domestic and Family Violence Protection Act 2012.
* Working with Children Check (Blue Card) – or the ability to acquire.
* Current National Police Certificate – or the ability to acquire.
* Driver's License.
(Desirable):
* A good understanding of trauma theory, to inform assessment and decision making.
* Sound understanding and knowledge of QLD Child Protection system and relevant legislation including the Child Protection Act 1999.
* Knowledge of online client management systems.