Your Opportunity
We're looking for an experienced and practical Operations Supervisor to oversee a high-volume administration and compliance function within Education Delivery Support (EDS) at our Bracken Ridge campus. This is a permanent, full‐time opportunity. In this role, you'll lead a team that sits at the centre of training delivery, making sure systems, processes and reporting run smoothly so our delivery teams can focus on students. This is a hands‐on leadership role where you'll set direction, manage workflow, resolve issues, and ensure the team delivers accurate, timely and compliant outcomes in a fast‐paced environment.
Why this role stands out
* Lead a function that directly supports training delivery and student outcomes
* Opportunity to shape processes and improve how the team works
* Work with a broad range of stakeholders across the organisation
* Be part of a supportive leadership team focused on continuous improvement
What You'll Be Doing
* Lead and support a team of EDS Officers, providing clear direction, coaching and day‐to‐day supervision
* Manage workflow and priorities across a high‐volume administrative function, ensuring deadlines and KPIs are met
* Oversee the accuracy and quality of data, reporting and documentation
* Ensure the team operates in line with required compliance and reporting standards (including AVETMISS and other regulatory requirements)
* Work closely with delivery teams, managers and external partners to resolve issues and keep operations running smoothly
* Act as a key point of escalation for complex or sensitive matters, including complaints
* Identify process improvements and implement practical changes to improve efficiency and consistency
* Monitor performance and use data and reporting to inform decision‐making and support continuous improvement
What We're Looking For
* Proven experience leading a team in a busy administrative, operational or compliance‐focused environment
* Strong organisational skills with the ability to manage competing priorities and high volumes of work
* Confidence working with systems, data and reporting, with a strong focus on accuracy and detail
* Ability to identify issues quickly and take a practical, solutions‐focused approach
* Strong communication skills, with the ability to work effectively with a range of stakeholders
* A proactive and hands‐on leadership style, someone who is comfortable being involved in the day‐to‐day while also improving how the team operates
Benefits Of Working With Us
* Four (4) weeks recreation leave (annual accrual)
* Flexible work options (e.g. Purchased leave, compressed hours, telecommuting)
* 12.75% Superannuation and Salary packaging options available
* Remote Area Incentive Scheme payments may be available to eligible candidates
* Locality Allowance
* Financial assistance towards relocation expenses may be available
* Professional development and study assistance available
* Wellbeing initiatives and social responsibility programs
* Access to Employee Assistance Program
* Access to private health corporate plans and corporate discounts (e.g. Fitness Passport, Apple products, Dell products, Lenovo products)
* Comprehensive Domestic and Family Violence (DFV) support options
* Work at Home Software (e.g. Adobe and Microsoft software)
* Employee discounts or deals related to work‐at‐home software, Apple products, Dell products, Lenovo products, fitness passports, and private health insurance
* Annual staff recognition awards and years of service recognition
* Pride Network for LGBTQIA+ employees and allies
* Free car parking
Highly Desirable
* Leadership experience in a high performing, multifaceted and changing team environment
How You Will Be Assessed
* Operational leadership – Ability to lead and manage a high‐volume administrative function, including setting priorities, allocating work, monitoring performance, and using data and reporting to inform decisions and improve outcomes
* Systems, compliance and attention to detail – Experience working with systems, processes and reporting in a compliance‐focused environment, with the ability to quickly learn new systems and apply relevant policies and procedures to ensure accurate and compliant outcomes
* Problem‐solving and decision‐making – Strong ability to identify issues, manage competing priorities, and implement practical solutions to keep operations running smoothly
* Communication and stakeholder engagement – Ability to build effective working relationships and communicate clearly with a wide range of stakeholders, including team members, managers and external partners
* People leadership – Proven ability to lead and support a team, including providing direction, coaching, and fostering a positive and accountable team environment
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