Closing date: 30/05/2026
About the role
The Business Support officer works on a permanent full‐time basis under the Operations Manager, Retirement and Community. The role involves ensuring accurate processing of invoices and accounts and acting as the first point of contact for consumer enquiries. Key responsibilities include managing Home Care Packages (HCP), Short‐Term Restorative Care (STRC), and Commonwealth Home Support Program (CHSP) programs, handling discharges and fee adjustments, issuing credits, generating reports, and maintaining the aged debtors monthly report.
About you
* Ensure accurate processing of invoices and accounts
* Respond promptly and appropriately to consumer inquiries
* Support the management of HCP, STRC, and CHSP programs
* Manage discharges for HCP & STRC, ensuring consumers are exited from services efficiently
* Collaborate with management to adjust fees for consumers when necessary and communicate changes accordingly
* Issue credits as needed and accurately record them
* Generate and submit reports as directed by management
* Maintain and manage the aged debtors monthly report
* Reconcile monthly HCP & STRC payment summaries
* Hold a National Police Clearance obtained within the last six months
About the perks
* Not‐for‐profit salary packaging options up to $18,000
* Childcare discounts for children
* Options to purchase additional leave
* Career pathways, professional development, and training opportunities
* Comprehensive wellbeing program, including discounted health insurance and free flu vaccinations
Supporting reasonable accommodations
If you experience neurodiversity or live with a disability and would like support or accommodations to fully participate in the recruitment process, please email hr@mercycare.com.au.
EEO statement
We are committed to safeguarding and protecting children, young people and the vulnerable. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.
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