Company Description
Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.
We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia.
Job Description
Sales & Business Development
* Achieve and exceed sales and contribution targets whilst increasing overall sales and margin contribution.
* Maintain existing customer base and develop new customers.
* Increase market coverage by monitoring competitor activities and regularly engaging with potential customers.
* Represent Sika in the marketplace and at industry functions as required.
Customer Relations & Technical Support
* Provide technical advice, training, and product demonstrations to customers.
* Document and report all customer agreements, offers, and discussions promptly.
* Foster strong customer relations through professionalism and efficient service.
* Investigate and resolve customer complaints and issues, reporting matters exceeding £500 to the Sales Manager.
* Maintain and continuously update knowledge of products and applications.
Internal Liaison & Site Management
* Liaise with appropriate Sika staff regarding technical support, product performance, and delivery.
* Coordinate with Service Technicians for equipment breakdowns and customer feedback.
* Inspect Sika's plant, equipment, and customer storage areas to ensure proper maintenance and compliance.
* Record all customer interactions in the CRM system.
Reporting & Administration
* Provide monthly forecasts and end-of-month reports to the Sales Manager.
* Submit monthly reports detailing market activity, customer engagement, complaints, and competitive intelligence.
* Maintain travel diaries for all work-related expenses with documented purpose and customer visits.
* Assist with annual budget preparation and expense management.
Compliance & Risk Management
* Comply with all State and Federal Laws, Sika Policies, and Occupational Health and Safety requirements.
* Maintain confidentiality regarding Sika's products and customer information.
* Ensure familiarity with relevant Australian Standards and Sika product documentation.
* Report any procedural non-compliance or concerns to the Sales Manager.
* Perform other tasks as required.
Qualifications
* At least 5 years' relevant experience in the Ready Mixed Concrete industry.
* High level customer relationship and negotiation skills.
* University or Trade degree or minimum of 3 years' experience in an Industrial Market Field.
* Excellent communication and customer relationship‐building skills.
* Proficient in Microsoft Office, Salesforce, or SAP.
* Knowledge and previous merchandising experience in the concrete industry (desirable).
Benefits
* A competitive salary package.
* A supportive working workplace with a strong, positive company culture.
* We invest in our employees – you will be provided with all relevant training and development.
Additional Requirements
* Applicants must have valid AU working rights.
* Successful applicants will be required to undergo a Pre‐Employment Medical including a drug and alcohol screen.
Equal Opportunity Statement
Sika Australia is proud to be an Equal Employment Opportunity employer.
We value and seek diversity in our workforce.
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