Job Overview
The position of Associate Director, Customer Experience involves leading organisation-wide initiatives to elevate customer satisfaction, loyalty, and digital innovation.
* Fostering a unified vision that prioritizes the customer's experience is essential.
About The Role
Main Responsibilities
Developing and implementing cohesive strategies, governance frameworks, and standards that drive customer satisfaction, loyalty, and value creation is key.
* Unifying disparate Customer Experience efforts across the organization is vital.
* Leading key initiatives relating to customer engagement and experience is also essential.