Overview
As a Junior Help Desk Engineer at Leidos Australia, you will support the systems, users, and services that keep secure national programs operating effectively every day. Your work will directly contribute to maintaining the reliability and availability of critical ICT environments that enable analysts, operators, and technical teams across government, Defence, and intelligence missions.
Responsibilities
* Provide second-level technical support with advanced troubleshooting across hardware, software, networks, and identity/access platforms.
* Resolve escalated service desk incidents and requests in line with defined SLAs.
* Analyse recurring issues and contribute to problem management and root-cause resolution.
* Maintain, configure, and optimise endpoint devices, secure ICT systems, and monitoring platforms.
* Support engineering and system administration teams with system health checks, patching, and environment maintenance.
* Contribute to ICT system upgrades, new service deployments, documentation, and continuous improvement initiatives.
Qualifications
* Degree in IT, Computer Science, Systems Engineering, Networking, or equivalent hands‐on experience in similar ICT roles.
* Proven experience in ICT support environments (service desk, operations, or systems support).
* Strong troubleshooting skills across Windows, networks, secure ICT platforms, and enterprise applications.
* Experience with incident and problem management, including root cause analysis.
* Knowledge of identity and access management, endpoint administration, and system health/monitoring tools.
* Self‐driven with strong customer service focus, able to work autonomously and collaborate across technical teams.
We don't require you to tick every box; if you meet most of them, we encourage you to apply. We're most interested in your strengths, what you want to learn, and how far you want to go.
Requirements
This role requires the successful applicant to be an Australian Citizen and hold an active TSPV Clearance, accompanied by the ability to be successful for a DISA/OSA.
Equal Opportunity & EEO Statement
Leidos Australia is an equal‐opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
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