Senior Communications / Unified Communications Engineer – Network Hardware & Design Refresh (12-Month Contract)
Location: Brisbane, Sydney or Melbourne
Employment Type: Max-term contract (12 months)
About the role
Play a key role in delivering St Vincent's Health Australia's network modernisation roadmap with a strong focus on telephony, unified communications, and cloud-based contact centre platforms. Work closely with senior network and communications leaders, engineers, architects, and business stakeholders to assess the current environment, design future states, and lead the transformation of critical communications platforms across a complex, multi‐site healthcare environment.
Key Responsibilities
* Lead delivery of unified communications components within the enterprise network and communications roadmap.
* Conduct current‐state assessments of telephony, UC platforms, and communications infrastructure to inform roadmap and design planning.
* Contribute to future‐state architecture discussions, including hybrid cloud and on‐premise communications models.
* Design and implement modern telephony and UC platforms, including cloud‐based voice and contact centre solutions.
* Deliver transformation across a broad UC landscape, spanning legacy and modern platforms.
* Support and evolve traditional PABX platforms (e.g., Avaya, Mitel, Cisco CUCM), VoIP/SIP and Cisco Webex environments, Microsoft Teams Voice and UCaaS platforms, and cloud‐contact centre solutions (e.g., Genesys).
* Lead upgrades and enhancements across nurse call systems, paging, mobile voice, and clinical communications platforms.
* Configure and optimise end‐to‐end telephony environments, ensuring performance, resilience, and integration.
* Collaborate with network, cloud, and cybersecurity teams to deliver secure, integrated communications services.
* Provide senior technical leadership in incident management, troubleshooting, and root cause analysis.
* Engage with telco providers, UC vendors, and managed service partners to deliver outcomes and resolve issues.
* Participate in operational support, including incident response and platform monitoring.
* Serve on the on‐call roster and provide occasional on‐site support as required.
Qualifications
* Extensive experience in unified communications, telephony, and voice engineering within large enterprise environments.
* Hands‐on expertise across legacy and modern communications platforms, including Traditional PABX systems (Avaya, Mitel, Cisco), VoIP/SIP and enterprise telephony platforms (Cisco Webex, Microsoft Teams Voice), and cloud‐based contact centres.
* Demonstrated experience performing environment assessments, audits, or discovery work to support transformation roadmaps.
* Strong understanding of hybrid communications environments, integrating on‐premise and cloud‐based solutions.
* Proven track record delivering UC transformation, migration, or modernisation programs.
* Robust troubleshooting capability managing high‐impact incidents and escalations.
* Experience working across both project and operational environments.
* Strong stakeholder engagement skills across technical, clinical, and business teams.
* Solid understanding of ITIL‐aligned service management practices.
* Highly regarded (preferred): experience with Teams Voice or UCaaS transformations, mobile device management (e.g., Intune), and healthcare or other highly regulated, mission‐critical environments.
Working Arrangements
* Hybrid working model with a minimum of three days per week on‐site.
* Participation in an on‐call roster.
* Occasional travel or on‐site support across facilities.
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