Location: Goondiwindi, Queensland
Business: Black Truck & AG
Company: Harvey Black Group
We are seeking an enthusiastic and motivated individual to lead our Goondiwindi Service Department. The Service Manager will play a pivotal role in overseeing daily operations, driving team performance, and ensuring exceptional customer experiences. This is an opportunity to join a well-established dealership group and grow within a supportive and community-focused environment.
Responsibilities:
* Lead the Service Department with strong organisational and leadership skills, making informed decisions to optimise performance and efficiency.
* Manage and monitor Service Department KPIs and financial outcomes to drive profitability and continuous improvement.
* Build and maintain a positive team culture that values collaboration, professionalism, and exceptional customer service.
* Foster strong relationships with customers and the local community, providing clear communication and high-quality service at all times.
* Use effective listening and interpersonal skills to resolve customer concerns promptly and professionally.
* Promote accountability, reliability, and initiative among team members.
* Work with a diverse range of brands including Isuzu Trucks, Isuzu Ute, RAM, New Holland, Croplands and Agrowplow to name a few.
Requirements:
* Proven experience in automotive service management (minimum 3–5 years).
* Sound understanding of Service Department KPIs, operational processes, and financial management.
* Strong leadership skills with a focus on developing people and fostering a positive team environment.
* Excellent communication and relationship-building abilities.
* Technical understanding of diagnostic software and multi-brand mechanical systems.
* A proactive, customer-focused, and hands-on management style.
Benefits:
* Competitive salary and benefits package.
* Company vehicle, mobile phone, and laptop provided.
* Monthly bonus incentives.
* Ongoing professional development and career progression opportunities.
* Supportive, family-oriented culture within a respected regional dealership network.
* Opportunity to contribute to and be actively involved in the Goondiwindi community, supporting local events and initiatives.
If you're passionate about delivering outstanding customer service, leading a motivated team, and making a difference in your local community, we invite you to apply for the Service Manager – Goondiwindi position at Black Truck & Ag.
Join us in our commitment to excellence, teamwork, and "Customers for Life."
Apply now by sending your Cover Letter and Resume to or click 'Apply Now'.