About the Opportunity
WesTrac is seeking an organised, customer‐focused Part Sales Coordinator to join our Wagga Wagga branch. In this frontline role, you will support customers, technicians, and internal teams by ensuring they receive the right parts, at the right time, with exceptional service. Reporting to the Branch Manager, you will play a key role in parts identification, quoting, order processing, and inventory coordination. This is a great opportunity for someone who thrives in a fast‐paced environment, enjoys problem solving, and takes pride in delivering accurate, efficient, and professional parts support.
Key Responsibilities
* Provide high‐quality customer service through accurate parts identification, quoting, and order processing.
* Manage counter, phone, and email enquiries, ensuring timely and professional communication.
* Coordinate parts availability, backorders, and lead times to support workshop and field service operations.
* Maintain accurate records of orders, transactions, and customer interactions across WesTrac systems.
* Work closely with warehouse and logistics teams to support dispatch, delivery, and stock movement.
* Promote WesTrac parts, service offerings, and value‐added solutions to enhance customer satisfaction.
Skills and Experience
* Experience in parts, customer service, sales support, or a similar operational environment.
* Strong communication skills with the ability to build rapport with customers and internal teams.
* Ability to interpret technical information, parts diagrams, or catalogues.
* High level of organisation, accuracy, and attention to detail in a fast‐paced setting.
* Proficiency with computer systems and order management platforms.
* Commitment to safety, quality, and delivering an exceptional customer experience.
Benefits
* Financial benefits: salary sacrifice, novated leasing, income protection insurance, and 600 retail discounts (Coles, Petbarn, Virgin, Hoyts, Crown).
* Paid parental leave and secondary carer's leave, purchased leave programme, and RDO options.
* Health & wellness: discounted health insurance, fitness passport, and EAP access for you and your immediate family.
* Culture & career: recognition awards, internal career progression, training & flexibility through WesTrac Institute.
* Employee referral programme with referral bonuses.
* Additional perks: free parking, onsite café, and wellness activities at select locations.
Additional Information
Successful applicants will be required to complete a satisfactory National Criminal History Check and medical screening as part of the recruitment process.
EEO Statement
WesTrac is a member of the Diversity Council of Australia and strongly supports equal employment opportunities in the workplace. We are an equal‐opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates. WesTrac is an endorsed employer for women via WORK180.
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